Customer care
Terms of Service
What to know about placing and personalizing an order with BISYOU.
These terms apply when you browse the BISYOU store and place an order with us.
Orders and payment
Review your order details before paying. Checkout shows the currency, product price, engraving charges, shipping and any taxes we collect. See the Shipping policy for information about import charges.
After you place an order, we’ll email you to acknowledge receipt. We accept your order when we send your shipping confirmation. If we’re unable to fulfill it, we’ll contact you with your options and issue any refund due.
Personalization and previews
Check your spelling, punctuation, engraving placement, finish and chain length before you order. The 3D preview is a guide. The appearance of the finish and engraving can vary slightly on the finished piece.
Cancellations
Once you place your order, we don’t accept change-of-mind cancellations for engraved or unengraved necklaces, except where you have a legal right to cancel. Use our Contact form to exercise any cancellation right that applies.
Delivery, returns and your rights
Our Shipping policy and Returns & Refunds policy explain delivery, returns and what to do if something arrives damaged, faulty or incorrect. These terms preserve any consumer rights and remedies that apply under law.