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Customer care

Contact

Get help with your BISYOU order.

Questions before you order

Use the form below for help choosing your material, finish, chain length, or engraving. For delivery questions, include your destination country so we can point you to the right information.

Help with an order

Include your order number, the email used at checkout, and a brief description of what you need help with. If your necklace arrived damaged, faulty, or different from what you ordered, tell us what happened. If photos would help, we’ll explain how to share them.

Privacy questions

You can also use this form for questions about your personal information or to make a privacy request. Tell us what you need help with so we can direct your request.

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