Shipping

Processing and dispatch

Unengraved necklaces ship within 5 business days. Engraved necklaces ship within 7 business days. We prepare your necklace after you place your order. Allow this processing time before delivery begins.

Estimated delivery after dispatch

• United States: free standard shipping, 5–8 business days.
• Canada, Australia and New Zealand: free standard shipping, 7–11 business days.
• Selected destinations, including the United Kingdom and many European countries: free standard shipping, 7–12 business days.
• Other supported destinations: US$6, or free on orders of US$110 or more, 10–20 business days.
• Express, where offered: US$40, 3–5 business days.

Checkout shows the rates and delivery options available for your address. These are delivery estimates and may vary due to carrier or customs delays.

Duties and import fees

Depending on your destination, local authorities or the carrier may assess import taxes, duties or handling fees on delivery.

Tracking and delivery problems

Once your order ships, look for your dispatch notification and tracking details. If the estimated dispatch date changes, we’ll email you with a revised estimate and your options.

If your parcel is overdue or marked as delivered and you can’t find it, use our Contact form with your order number and any tracking details you have.